Introduction

At Sasti Creation, we aim to provide quality products at affordable prices. Please review our cancellation and refund policy to understand how we handle orders, cancellations, and refunds.

1. Order Cancellation

• Orders can be cancelled within 12 hours of purchase or before they are shipped.
• Once the order is dispatched, cancellation requests will not be accepted.

2. Refund Eligibility

Refunds are applicable only in the following cases:

• Damaged product received
• Wrong product delivered
• Missing items in the order

Customers must contact us with valid proof (photo/video) for verification.

3. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase
• Minor color or design variations
• Delay caused by courier services

4. Return Policy

• Returns are accepted only for eligible cases (damaged/wrong items).
• Requests must be raised within 3 days of delivery.
• Items must be unused and in original condition.

5. Refund Process

• Once approved, refunds will be processed within 5–7 working days.
• Refunds will be issued to the original payment method.
• Processing time may vary depending on the payment provider.

6. Replacement Policy

• In case of damaged or incorrect items, a replacement may be offered instead of a refund.
• Replacement will be shipped after verification.

7. Contact Information

For any cancellation or refund-related queries, please contact us via:

Phone: +91 63801 33076
WhatsApp: Available for quick support
Email: sasticreations27@gmail.com

8. Limitation of Liability

Sasti Creation is not responsible for:

• Delays caused by courier partners
• Minor variations in product appearance
• Issues beyond our control after dispatch

9. Changes to Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting.

10. Governing Law

This policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of Tamil Nadu courts.

11. Contact Us

For further assistance, feel free to reach out:

Email: sasticreations27@gmail.com